Galway Chamber Business Awards - Customer Service Category Winners

Well, just when we thought our year couldn't get any better, we were thrilled to be announced as the Customer Service Category winners at the Galway Chamber of Commerce Business Awards last Saturday night.  This award means a huge amount to everybody who works at EmployAbility Galway, and will have a positive impact in helping us develop our business.  The publicity from this event and the credibility it gives us will lead to increased levels of employer interest and  more jobs for our cleints clients.

We would like to thank the Chamber of Commerce for running the awards, Bank of Ireland who sponsored the Customer Service Category, Customer Service Excellence Ireland for their excellent training, Department of Social Protection who fund our work, Eyre Square Dental who won last year for sharing their Customer Service Excellence secrets with us,  OnePageCRM for making it possible to provide excellent customer service, our Board of Directors who give their time voluntarily, and finally our Patron Sean O Coistealbha for his belief in our work.  

Congratulations to all the other category winners and especially to the overall winners SSL Logistics

#100jobs Countdown - 6 weeks to go

Well we think the above little picture says it all.  We now have six weeks left in the countdown for our #100jobs campaign and the big questions is #canwedoit. We think we can but we need your help to make it happen.  

If you are a business person looking to employ staff we would be delighted to have you help us by pledging a job.  In return we will promise to do our very best to find you the best person in Galway  for your job.  

Maybe you aren't in a position to help us hire directly?  Don't worry!  You can still help us by spreading the word on Social Media, or by Word of Mouth.

If you want to find out more about the campaign just click on  #100jobs for all the information, or you can give us a call on 091 755 235 or 086 3800444, or send an email to pauline@employabilitygalway.ie

#100jobs October update

We just wanted to give a little update on how we were doing with the #100jobs campaign at the end of October.  At the moment we have 92 job pledges and 81 people supported with new jobs for the end of October. We believe that not only can we get 100 pledges at this point but with a little bit of assistance from employers in Galway City and County we may fill 100 jobs by 31 December of this year.  Wouldn't that be a fantastic way to commemorate the 1916 centenary?

If you would like further information or to pledge us a job please give us a call at 086 3800444 or send us an email to info@employabilitygalway.ie , alternatively you can fill in our online form #100jobs

Thanks so much to everyone who has pledged a job, hired a candidate or helped us spread the word via social media, word of mouth, recommendation, newspaper, or over coffee

Shortlisted for the Galway Chamber Business Awards 2016

What a great start to the weekend!  

We are delighted to be able to share the news that we have just made the shortlist for the finals of the Galway Chamber of Commerce Business Awards 2016, in the Customer Service Category.  

The Awards Ceremony and Galway Chamber Gala Ball will take place on 19 November 2016, in the Radisson Blu Hotel, Galway.  The Awards that will be presented on the night are the beautiful work of Athenry Artist Donnacha Cahill, and the Customer Service Category is sponsored by Bank of Ireland

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Happy Halloween Everybody!

Happy Halloween everyone.  Remember to enjoy the last of the public holiday weekends.  Bain taithneamh as an deireadh seachtaine

Customer Service Excellence

Thanks so much to Adele from Customer Service Excellence Ireland who called into us last Friday to present our Customer Service Excellence Certificate. 

The photos above show Adele presenting the Certificate to Tracy, Damian and Mary who took one for the team! All three of them were lucky enough to be anonymously assessed on their phone techniques, customer service techniques, follow up regarding queries, and face to face meetings with Independent Assessors.  Thanks to their professionalism combined with the hard graft put in by the rest of the  team over the years to develop our social media, website, and hard-copy information we scored a whopping 95.4%

Our thanks also go to Galway Technology Centre, as their reception skills were highly rated, along with the overall  layout and  ambiance of the building and office areas.   The assessor was very impressed with our location. 

Galway Junior Film Fleadh - Life Animated

The Galway Film Fleadh have been in contact with us in relation to a film they are showing in the Town Hall Theatre which is part of the Junior Film Fleadh but will also be included in the programme for the Galway City Council Social Inclusion week. 

"Life" is a  coming of age story about a boy and his family who overcame great challenges by turning Disney animated movies into a language to express love, loss, kinship and brotherhood.

Life, Animated tells the remarkable story of how Owen found in Disney animation a pathway to language and a framework for making sense of the world. By interweaving classic Disney sequences with scenes from Owen’s life, the film explores how identification and empathy with characters like Simba, Jafar, and Ariel enabled him to understand his feelings and interpret reality. Beautiful, original animations further give form to Owen’s fruitful dialogue with the Disney films as he imagines himself heroically facing adversity in a tribe of sidekicks. With an arsenal of narratives at his disposal, Owen rises to meet the challenges of adulthood in this moving coming-of-age tale.

Director Roger Ross Williams
Cast Owen Suskind, Ron Suskindr

This is a free screening open to everyone but seats must be booked with the Town Hall Theatre ( 091 569 777 ). Donations can be made on the day to Galway Autism Partnership.

Further information is available from the Galway Film Fleadh

Business After Hours

Well its no secret we really love being based in Galway Technology Centre so it was great to be part of the Galway Technology Centre, Chamber Business After Hours (BAH) which was held upstairs in the Mezzanine area last Thursday 29 September 2016.  

Galway Chamber have a very active Business Network so there was a really good turnout of attendees, and we got to meet our new neighbours from Mathworks who have just moved into the unit behind us .  

There was music from the fabulous  Contempo Quartet and just a great atmosphere with a lot of people lingering on after the main event and networking was over.  

Niamh Costello the General Manger of the Centre addressed the attendees and hearing her speak we  felt pretty chuffed to be part of the "40 companies based here,  companies that are full of creativity and ambition and through the smart use of new technology and innovation they are helping to shape the future".  

Plans for the redevelopment on the first floor were on display, so we are looking forward to seeing these developments over the coming months

#100jobs September update

We just wanted to give a little update on how we were doing with the #100jobs campaign at the end of September.  At the moment we have 79 job pledges and 70 jobs filled  for the end of  September. However we do have a number of deals in our OnePageCRM pipeline so we are feeling positive about the rest of the year.  

If you would like further information or to pledge us a job please give us a call at 086 3800444 or send us an email to info@employabilitygalway.ie , alternatively you can fill in our online form #100jobs

Thanks so much to everyone who has pledged a job, hired a candidate or helped us spread the word via social media

#100jobs Update

Well with kicking off our #100jobs campaign and going almost straight into our Customer Service Assessment we have had a busy couple of weeks and are finding it hard to believe that it is now 6 weeks since the launch of #100jobs 

We just wanted to give everyone a little update as to how the jobs pledge is going.  We had two jobs pledged in June, 1 in July and 3 so far in August.  We have successfully closed 2 of the pledges one in June and one in July.  We have shown the detail in the chart below.

We have included the one listed as a CSEI Audit,  as we had a call from an employer and there was great excitement that this was a job pledge but it turned out to be an assessment call!  We don't mind as we ended up getting a whopping 95.4% in our customer service assessment (but more about that next week!)

So far this year including the below detail we have supported 62 people into jobs and we have had 70 jobs pledged. Thanks to everybody who has supported us this year so far and we really feel #100jobs is possible by 31 December 2016