Thanks so much to Adele from Customer Service Excellence Ireland who called into us last Friday to present our Customer Service Excellence Certificate.
The photos above show Adele presenting the Certificate to Tracy, Damian and Mary who took one for the team! All three of them were lucky enough to be anonymously assessed on their phone techniques, customer service techniques, follow up regarding queries, and face to face meetings with Independent Assessors. Thanks to their professionalism combined with the hard graft put in by the rest of the team over the years to develop our social media, website, and hard-copy information we scored a whopping 95.4%
Our thanks also go to Galway Technology Centre, as their reception skills were highly rated, along with the overall layout and ambiance of the building and office areas. The assessor was very impressed with our location.